At Pole Pole Coffee Shop, we strive to provide our customers with the highest quality coffee, food, and service. Your satisfaction is important to us, and we’re here to help if something doesn’t meet your expectations.
Refunds and Returns
- Beverages and Food
- Due to the perishable nature of our products, we cannot accept returns on prepared beverages or food items.
- If there’s an issue with your order (e.g., wrong item, incorrect preparation), please inform us immediately. We’ll happily remake your order or provide a refund if necessary.
- Packaged Products
- Unopened and unused packaged items (e.g., coffee beans, teas, or merchandise) may be returned within 14 days of purchase with the original receipt.
- Refunds will be issued in the original form of payment.
- Gift Cards
- Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
How to Request a Refund or Exchange
- In-Store Purchases: Visit us at Pole Pole Coffee Shop with your receipt, and our team will assist you.
- Online Purchases: For items purchased online, please email [email@example.com] with your order number, details of the issue, and any relevant photos.
Additional Notes
- Refunds and exchanges are processed at the discretion of management.
- Please allow up to 5 business days for refunds to appear in your account, depending on your bank.
We value your feedback and look forward to ensuring every visit to Pole Pole is enjoyable and satisfying!